Contact Hollowlog Cards | Facebook & Instagram
Contact Hollowlog Cards
Need help with Pokémon cards, orders or shipping?
Message Hollowlog Cards on Facebook or Instagram for help with Pokémon card orders, shipping, condition questions, Japanese cards, graded cards, WOTC cards, vintage singles, international delivery or general collecting questions.
Best way to reach us
Send a message on Facebook or Instagram
The fastest way to contact Hollowlog Cards is through Facebook Messenger or Instagram DM. We are a small, family-run Pokémon card store, so sending the right details in your first message helps us reply faster.
- Order question: include your order number and the name used at checkout.
- Shipping question: include your destination country and postcode or suburb if relevant.
- Card condition question: include the product title or link and what you would like checked.
- International order: include your country and any customs or delivery question you have.
Order support
Questions about an order?
If you have already placed an order, please include your order number in your Facebook or Instagram message. This helps us check payment status, packing status, shipping details, tracking and product information much faster.
If your parcel appears delayed, please check your tracking first. Courier and international delivery timeframes can vary due to local delivery networks, rural delivery, customs processing, weather events, public holidays and peak periods.
Card condition questions
Want to ask about a specific Pokémon card?
We understand that condition matters, especially for vintage Pokémon cards, Japanese cards, WOTC era cards, holo cards, graded cards and higher-value singles. If you would like to ask about a card before buying, send us the product link on Facebook or Instagram and tell us what you would like checked.
- Surface: ask about scratches, dents, print lines, holo wear or scuffing.
- Edges and corners: ask about whitening, corner wear, chips or bends.
- Back of card: ask about back whitening, marks, dents or binder wear.
- Graded cards: ask about slab condition, case marks or label details.
Raw card condition can be subjective, so product photos are always important. We do not guarantee third-party grading outcomes for raw cards, but we are happy to help you understand what is shown in the listing.
Selling or consigning cards
Do you want to sell or consign Pokémon cards?
We may be interested in buying or discussing selected Pokémon card collections, especially vintage cards, Japanese cards, WOTC cards, graded cards, clean singles, unusual non-TCG Pokémon collectibles or larger collections that suit the Hollowlog Cards catalogue.
If you are contacting us about selling cards, message us on Facebook or Instagram with clear photos, a rough list of what you have, your location, and whether the cards are raw, graded, English, Japanese or mixed.
- Helpful photos: front and back photos, plus group photos of binders or slabs.
- Useful details: card names, sets, languages, condition notes and grading companies.
- Collection size: tell us whether it is a few cards, a binder, a box, slabs or bulk.
- Expectations: let us know whether you want to sell outright or discuss consignment.
FAQ
Contact FAQ
How quickly will Hollowlog Cards reply?
We are a small family-run store, so response times can vary depending on order volume, packing days, weekends, public holidays and family commitments. We do our best to reply as soon as reasonably practical.
Can I ask for more photos of a card?
Yes. If condition is important to you, send us the product link on Facebook or Instagram and let us know what you would like checked. We will help where practical, especially for higher-value cards or condition-sensitive purchases.
Can you hold a card for me?
Generally, cards are available on a first-paid basis unless we specifically agree otherwise. Because many items are one-off singles, placing an order is the safest way to secure a card.
Can I change my order after checkout?
Message us as soon as possible on Facebook or Instagram. We will try to help, but changes are not guaranteed once an order has entered packing, label creation or dispatch.
Can I combine orders?
Where possible, we may combine orders for practical shipping and packing. Please message us quickly if you have placed multiple orders close together.
Do you ship internationally?
Yes. Hollowlog Cards currently ships selected Pokémon cards from New Zealand to Australia, the United States, Singapore and Hong Kong. Import duties, taxes, GST/VAT, tariffs or carrier fees may be payable by the buyer on delivery unless clearly shown at checkout.
Can you value my Pokémon cards?
We may be able to give general guidance if you provide clear photos and details through Facebook or Instagram, but any estimate is only a guide. Card value depends on condition, language, rarity, demand, recent sales, grading status and market changes.
Search-friendly summary
Contact a New Zealand Pokémon card store
Hollowlog Cards is an online Pokémon card store based in Auckland, New Zealand. Message us on Facebook or Instagram for help with Pokémon singles, Japanese Pokémon cards, WOTC cards, vintage cards, graded Pokémon cards, raw card condition, international shipping, order support, collection questions and selected card buying or consignment enquiries.